Privacy Policy

Last Modified: 06/09/2024

Your privacy is important to us. This Privacy Policy provides important information on how Etailinsights, Inc. (“etailinsights” or “we” or “us”) handles personal information that we collect (i) from users of our website, www.etailinsights.com and any other websites and online services that we operate and that include a link to this Privacy Policy (collectively, the “Sites”); and (ii) from authorized users of businesses that have contracted with us (our “Customers”) to use our Username/Password Controlled Online Solution (the “Service”).

This Privacy Policy also generally describes our handling of Service Data, as defined below, that is uploaded or collected through the Service by our Customers and their users. Please note, however, that we process Service Data at the direction of our Customers, and that our handling of Service Data is governed by our agreements with those Customers. We are not responsible for, and have no control over, the privacy and data security practices of our clients, which may differ from those set forth in this Privacy Policy. If you have questions about the handling of personal information by one of our Customers as part of their use of the Service, please inquire with the Customer directly.

By using our Sites and the Service, you agree to the collection and use of your personal information in accordance with this Privacy Policy. If you do not agree to the Privacy Policy and the practices outlined below, you should not use the Sites or the Service or otherwise provide us with your personal information.

The Information We Collect and How We Collect It

Information you provide to us

We may collect personal information that you choose to provide to us, such as when you fill out contact forms on the Sites, or register for an account to use the Service. This information may include your name, email address, telephone number, company name, and other information that you submit to us, such as through contact forms or files that you share through the Sites.

Information we collect automatically

We also collect certain information automatically when you use the Sites and the Service. This information may include technical information about your computer, device, hardware, or software you use to access the Internet or the Sites and the Service, such as IP address or other transactional or identifier information for your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications); usage information and statistics about your interaction with the Sites and the Service, which may include the URLs of the pages that you have visited, the application you used, how long you used the application and when, and other usage statistics; and information that facilitates a more personalized experience, such as user identification information, saved preferences, and device identifiers.

We collect some of this information through tracking technologies such as cookies and web beacons. Cookies allow us to track usage of the Sites and the Service, enable us to recognize you when you visit the Sites and the Service, and help us provide you with a customized experience.

We may use web beacons on our Sites and the Service, in our emails and in other online content. Web beacons enable us to count users who visit our Sites or the Service, or who open our email.

Some content or applications, including advertisements, on the Sites are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Sites and the Service. For instance, we use Google Analytics. Google Analytics uses cookies to help us analyze how visitors use the Sites and the Service. For more information on Google Analytics, including how Google Analytics collects, uses and discloses information, please refer to the following page: https://policies.google.com/technologies/partner-sites.

The information third parties collect through cookies and web beacons may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

How We Use Your Information

We collect and use information that we collect about you or that you provide to us, including any personal information, for the following purposes:

responding to your inquiries and fulfilling your requests;
operating, developing, and improving the Sites and the Service;
performing our obligations under our agreements with Customers, including billing and collections;
providing support for your use of the Sites and Service;
communicating with you about our products and services, including by sending you updates and announcements and marketing and promotional communications;
analyzing usage trends and measure the effectiveness of the Sites and the Service;
complying with legal or regulatory requirements, judicial process, and our company policies (including due diligence and contracting activities);
securing the Sites and the Service, including protecting against and responding to fraud, illegal activity (such as incidents of hacking or misuse of the Sites and the Service), and claims and other liabilities, including by enforcing our Terms of Use;
evaluating or conducting a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock; and
for any other purpose that you may authorize or direct at the time we collect your information.

We may also use your personal information to create anonymous or aggregated information that does not, and cannot be used to identify you, and use such information for any lawful purpose.

How We Disclose Your Information

To accomplish the purposes set out above, we may disclose your information to third parties that may include:

our subsidiaries and affiliates;
contractors, service providers, and other third parties we use to support our business, who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
third party advertising networks and websites;
if you use our Service, any Customer of ours with whom your account is associated;
if you provide us with any testimonials about the Service, we may post testimonials on third party sites;
a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our business, assets or stock;
third parties when to comply with any court order, law, or legal process, including to respond to any government or regulatory request, and to enforce or apply our terms of use and other agreements, including for billing and collection purposes
third parties to whom we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our Customers, or others; and
any other parties disclosed by us or authorized or directed by you when you provide the information.

We may also disclose aggregated information about our users, and information that does not identify any individual, without restriction.

Your Choices

You have choices with regard to your information. For example, you may choose not to provide the personal information we request through the Sites and Service. However, not providing information we request may restrict your ability to use certain features on the Sites and Service.

You also have the ability to accept or decline cookies. The Sites and the Service do not currently respond to browser “do not track” signals, so you will need to use your browser settings to effectively manage cookies. If you disable or refuse cookies, you may find that certain features or functions will not work as intended. For more information on how to manage cookies in your web browser, you may visit http://www.aboutcookies.org.

We do not control third parties' use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt-out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on NAI's website.

How We Handle Service Data

Customers who use our Service, and their users, may upload data and information to the Service, or collect data and information through the Service, which may include personal information. In this Privacy Policy, we refer to this data and information as “Service Data.” While our Customers determine the types of information included in Service Data, it typically includes names and contact information for their customers and employees, and information and correspondence relating to the Customer's relationship with those individuals.

In providing the Service, we act as a data processor for the Customer (who acts as the data controller) with respect to our handling of Service Data. We process Service Data pursuant to our Customer's instructions and in accordance with contractual agreements between etailinsights and the Customer that include strict limitations on our ability to disclose Service Data to third parties or to use Service Data for purposes other than providing the Service.

We assume that our Customers will provide individuals whose personal information is included in Service Data a means to access any personal information about them, and to request that their personal information be corrected, amended, or deleted. Where necessary, we will work with our Customers to facilitate those individuals’ rights of access and choice. We further assume that Customers obtain from these individuals appropriate consent to transfer their personal data to us and for us to process their personal data consistent with this Privacy Policy and our agreements with those Customers.

Children Under the Age of 13

The Sites and Service are not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Third-Party Links

The Sites and Service may include links to other websites, applications, information, and services provided by third-parties. We are not responsible for the privacy policies or practices of those third-party. Third party websites maintain their own privacy policies, and we do not exercise any control over any of the third party websites that may be linked to the Services. If you visit a website that is linked to the Services, you should consult that website’s privacy policy before providing any personal information. We encourage you to review the applicable privacy policies of such third-parties if you elect to follow the links.

Updates to this Privacy Policy

It is our practice to post any changes we make to our Privacy Policy on this page. The date this Policy was last revised is identified at the top of the page. You are responsible for periodically visiting this Privacy Policy to check for any changes. Your continued use of the Services signifies your continued assent to the terms of this Privacy Policy, as updated or amended at that time.

Questions & Contact Information

If you have have questions or concerns regarding our Privacy Policy, please contact us directly at info@etailinsights.com. You may also contact us via postal mail at the address shown below:

Etailinsights, Inc.

150 Wrenn Drive #5363

Cary, NC 27512